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  1. Introduction

    1. We understand that from time to time you may wish to return a product to us.
    2. We have created this policy to enable you to return products to us in appropriate circumstances.
    3. This policy shall apply to all of our customers, irrespective of their geographical location.
    4. This policy shall apply to all orders submitted through our website.
    5. This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).
  2. Returns

    1. If you have no other legal right to return a product and receive a refund, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:

      1. we receive the returned product within 14 days following the date of dispatch of the product to you;
      2. the returned product is unused, in its original unopened packaging with any seal or shrink-wrap intact, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
      3. you comply with the procedure set out in this policy in relation to the return of the product; and
      4. none of the exclusions set out in this policy apply.
  3. Returns procedure

    1. In order to take advantage of your rights under this policy, you must contact us to obtain a return authorisation number, and then send the product to us with a covering note quoting that number.
    2. Products returned under this policy must be sent to The Returns Department, K&M (Wholesale Suppliers) Ltd, Unit 24, Lion Park, Holbrook Industrial Estate, New Street, Halfway, Sheffield, S20 3GH.
    3. You will be responsible for paying postage costs associated with returns under this policy.
    4. You will be responsible for any items which are lost in transit or damaged during return. Please pack your parcel securely and consider using a signed for service to reduce the risks of this occurring.
  4. Exclusions

    1. The following types of product may not be returned under this policy:

      1. Any products liable to deteriorate within the period of 3 months following dispatch;
      2. any product made to your specification;
      3. any product made to order; or
      4. any product personalised or adapted for you.
  5. Refunds

    1. We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
    2. We will not refund to you the original delivery charges relating to any correctly supplied returned product.
    3. We will not refund to you any costs you incur in returning the correctly supplied product to us.
    4. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
    5. We will process the refund due to you as soon as possible and, in any event, within 30 days following the date we receive your returned product.
  6. Missing, incomplete or damaged orders

    1. If your order hasn’t arrived within the expected time period, or arrives incomplete please contact us using the details as listed in section 9.3. In the case of shortage do not dispose of any packaging.
    2. If your order arrives and the goods are damaged do not dispose of any packaging and please contact us using the details as listed in section 9.3.
    3. All claims for loss, shortage or damage must be made immediately on receipt and in writing within five days of delivery using the details as listed in section 9.3.
    4. Notification is required in the case of non-delivery within ten days of the date of the Invoice.
  7. Change or cancel an order

    1. We’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it. If you’d like to add products to your order, please place a new order for those items.
    2. If you need to change details of your delivery address, remove items from your order or cancel it completely please contact us using the details as listed in section 9.3. Please be ready to quote your order number and order date. If your order has already been despatched or delivered then you’ll need to follow the returns procedure listed in section 3 in the event of any unwanted products.
  8. Improper returns

    1. If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:

      1. we will not refund the purchase price or exchange the product;
      2. we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
      3. if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
  9. Our details

    1. This website is owned and operated by K&M (Wholesale Suppliers) Ltd.
    2. Our principal place of business is at Unit 24, Lion Park, Holbrook Industrial Estate, New Street, Halfway, Sheffield, S20 3GH.
    3. You can contact us:

      1. by post, using the postal address given above;
      2. using our website contact form;
      3. by telephone, on 01142474733;
      4. by fax, on 01142475335; or
      5. by email, using query@km-wholesalesuppliers.co.uk.